Student Redress, Feedback And Grievances Process 

In TeleLingua, No Complaints Does Not Mean That Things are Going Well.

In order to serve you better, we value feedback from parents and students alike.  Feedback may be in the form of complaints & grievances, as well as suggestion for improvements.

We have put in place an open communications system to solicit your feedback.  We value your feedback and will make every effort to address them.  Your input will be taken seriously and we will keep you notified of the status and actions taken of your feedback.  

Please be assured that all complaints and grievances forwarded will be treated with the strictest confidence.

Upon receipt of a complaint or grievance, we will observe the following procedures:

a.       Respond to you within two(2) working time, including a planned resolution time frame.

b.       Initiate our investigation and conduct interviews for verification if necessary

c.       You will receive a written response within seven(7) working days from the date of the feedback on our follow up actions.

In the even that our follow-up and resolution to your complaint or grievance is not to your satisfaction, you can escalate the issue to our management including the Principal and/or Managing Director who will address it personally. 

In instances where the resolution by the Principal and/or Managing Director is still not to your satisfaction, an avenue is available for you to bring the issue up to the attention of the Consumer Association of Singapore (CASE) which focuses on the protection of the consumers

We have attached a flowchart of the Student Redress, Feedback and Grievances Process for your information.

Student Redress, Feedback And Grievance Process