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DISPUTE RESOLUTIONPOLICY, PROCEDURES & FORMS
We treat students’ grievances, disputes and appeals as our important feedback. We have staff specially assigned to manage students’ welfare, including the handling of their grievances and complaints according to our procedures.
Upon receipt of a Feedback & Complaint, we will observe the following procedures: A response will be given within two (2) working days with a planned resolution time-frame.
- We will proceed to investigate and conduct interviews if necessary.
- A written response will be given within seven (7) working days from the date of receipt of your letter/feedback.
- In the even that our follow-¬up and resolution to your complaint or grievance is not to your satisfaction, you can escalate the issue to our management including the Principal and/or Managing Director who will address it personally. In this case, we will attempt to resolve the case within the following three (3) working days.
- In instances where the resolution by the Principal and/or Managing Director is still not to your satisfaction, an avenue is available for you to bring the issue up to the attention of the Singapore Mediation Centre, Singapore Institute of Arbitrators or Small Claims Tribunal for mediation which focuses on the protection of the consumers.
*Feedback can be in the form of a complaint, a suggestion or a compliment.
We will treat all your feedback in the strictest confidence.
*The School is committed to maintaining the confidentiality of all the Student’s personal information and undertakes not to divulge any of such information to any third party without the prior written consent of the student.
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Click here to download Student Feedback & Complaint Form