| % of [the aggregate amount of the fees paid under Clause 1.11 and 1.12] | If Student’s written notice of withdrawal is received |
| 50% | More than [30] days before the Course Commencement Date |
| 30%
| Before, but not more than 14 days before the Course Commencement Date
|
| 10 %
|
After, but not more than 7 days before course commencement date
|
| [NO REFUND] | More than 14 days After the Course Commencement Date> |
after signing this Agreement. Within these [07] days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the PEI and receive the Maximum Refund amount stipulated by the PEI under Clause 2.4 (less any Course Fees consumed by the Student if the withdrawal date is later than the Course Commencement Date and the Student has started the Course, any PEI administrative charges which are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable under Clause 3). Any dispute in respect of how much Course Fees have been consumed pursuant to this clause shall be referred to mediation at the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre pursuant to Clause 5.4, and only in respect of such decision, the decision of the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) shall be final and binding on all parties.
The PEI shall also bring to the Student’s notice Schedule 3 by notifying the student of his rights under the cooling-off period, and receive written acknowledgement as provided therein by the Student that Schedule 3 has been brought to his notice. In the event that the notice in Schedule 3 has not been brought to the Student’s attention, the cooling-off period of [07] working days shall only commence from the date that Schedule 3 has been brought to the Student’s notice, and the Student has acknowledged the same. The Student shall have the right to withdraw from the Course and receive a refund as stated in this Clause 2.5 anytime before the notice in Schedule 3 has been brought to the Student’s attention.
This Clause 2.5 takes precedence over the PEI’s refund policy stated in Clause 2.4.
A Student who transfers from the Course to another course with the PEI shall, for the purposes of this Clause 2, be deemed to have withdrawn from the Course and the provisions of Clause 2.4 shall apply save as otherwise agreed between the PEI and the Student.
Further to Clause 2.6, a fresh PEI-Student Contract under this format shall be executed between the PEI and the Student for any change of Course, whether with the same PEI or otherwise.
Note: The above refund policies were extracted from Standard PEI-Student Contract
version 2.0 clause 2.
Step 1 – Informal Enquiry
Student Administration can assist you understand your tuition fees and the student contract.
Student Administration will try to answer your questions on the spot and can provide you with a copy of the fees information sheet and the student contract.
ADMIN NOTE: We encourage students to make informal enquiries whenever possible as a first line of enquiry, as the majority of cases can be dealt with through an informal process involving Student Administration. Most cases will involve students who withdraw from a course after the commencement date.
Step 2 – Request for Refund of Paid Tuition Fees
You may request a formal review for the refund of paid tuition fees by submitting a completed
Refund Request Form to the Program Manager, Student
Administration.
Your application requesting a formal review for the refund of paid tuition must include the reasons for the request. You must also supply any additional documentation that may assist your case such as a letter from your doctor or counsellor which demonstrates:
• that your circumstances changed after the commencement date;
• how your circumstances prevented you from continuing your studies;
• when you became aware you could no longer continue with your studies; and
• that these circumstances beyond your control prevented you from withdrawing from your studies prior to the commencement date[s].
The Program Manager will write to you, normally within 7 days, advising the outcome of your review (i.e. refund if successful). If your application is successful, the Notice of Decision letter will include the reasons for the decision to refund of your paid tuition fees.
If you application is unsuccessful, the Notice of Decision will include the reasons for the decision not to refund your paid tuition fees; how to submit a valid request for a review of this decision; and who to contact for further questions.
ADMIN NOTE: Students can apply for refund of paid tuition fees if they withdraw from their studies after the commencement date or have not completed the requirements of the unit; and special circumstances apply that are:
• beyond their control;
• do not make their full impact until on, or after, the commencement date; and
• make it impracticable to complete the requirements for the unit.
Step 3 –Review of Decision
If you are not satisfied with the outcome of your request for refund of paid tuition you may appeal to the Student Administration Manager within 28 days from the day you first receive notice of the outcome.
Your application for a review will be acknowledged in writing. You will be advised of a decision within 7 days.
If your application for review of the decision is successful, the Notice of Decision will include the reasons for the decision to refund your paid tuition fees
If your application for review of the decision is unsuccessful, the Notice of Decision will include the reasons for the decision not to refund your paid tuition fees; advise you where to obtain further information on Telelingua’s Formal Student Dispute Resolution Policy; and who to contact for further questions.
If additional relevant information or evidence has come to hand which was not available previously and that you believe will impact the outcome of your application, please submit this additional information to the Manager, Student Administration.
Step 4 – Appeal under Telelingua’s Student Dispute Resolution Policy
If, after completing all the steps above, you consider that Telelingua’s published procedures were not followed, you may wish to consider lodging a submission under Telelingua’s Dispute Resolution Policy.
Telelingua is not empowered to use this procedure to reconsider or change decisions made by the review of decision officer in relation to refunding paid tuition fees. However, you may access the procedures if you think there has been maladministration in relation to your application for refund of paid tuition fees.
Step 5 – Appeal to Singapore Mediation Centre
If, after completing all the steps above, you are still not satisfied with the outcome of the review of decision, you may apply to the Singapore Mediation Centre for mediation prior to instituting any legal action or proceedings within 28 days from the day you first receive notice of the review of decision outcome.
Student Administration can provide the contact details and address of the Singapore Mediation Centre. The Student and Telelingua hereby agree to such procedures and to pay such fees as the Singapore Mediation Centre may prescribe from time to time for the purpose of resolving the dispute.
ADMIN NOTE: Students have the right to appeal any decision, to a higher authority, in the specified timeframe.
Click here to download Refund Request Form